General

Throughout this document, the words “GAROME”, “garome.net”, “us”, “we”, “our” refer to us, GAROME Company ltd. or our service, garome.net, as is appropriate in the context of the use of the words “you” and “your” refer to you, the person who is being presented with this document for your agreement.

Access to and use of this site and the products and services available through this site (collectively, the "services") are subject to the following terms, conditions and notices (the "terms of service" or “tos”). by using the services, you are agreeing to all of the terms of service, as may be updated by us from time to time.

Thetinysmile.com reserves the right to make changes to the site, related policies and agreements, the privacy policy and this tos at any time. you are advised to check the site from time to time to check the update or changes to the said policies and agreements, the privacy policy and the tos.

The following terms of service only apply to thetinysmile.com website, powered by GAROME Company Limited.

Registration

To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. should any of your registration information change, please notify us immediately at the following e-mail address info@thetinysmile.com. We may also change registration requirements from time to time.

In using the site, you agree to accept responsibility for all activities conducted through your account. you are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately. Please refer to our privacy policy for more information on how we use our personal data.

By registering for our webshop as a member, you are agreeing to receive regular newsletters and marketing related emails from thetinysmile.com. should you wish to be removed from our email list, you can unsubscribe or terminate your account any time.

Terms of sale

Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card or paypal account.

Pricing and Availability

Prices are shown on the site in Hong Kong Dollars (hkd). Prices displayed on the site at the time your order is accepted will be honoured except in the case of obvious error. whilst we use our best endeavours to ensure that all prices appearing on the site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

The final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

GAROME Company Limited attempts to be as accurate as possible. However, GAROME Company Limited does not warrant that product descriptions, prices and details are accurate as errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Product availability is not guaranteed. If a product is not available when you order processes we will notify you by email.

Payment

We accept payments made by visa, mastercard, amex and paypal.

By placing an order using one of the above credit/debit card and online payment methods, you confirm that the credit/debit card(s) or paypal account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to GAROME Company Limited, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our site secure. All credit card transactions on this site are processed using paypal, a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

Delivery and Shipping

i. GAROME Company Limited can assist customers to arrange international shipping or courier goods overseas. However, the shipping service is not operated by GAROME Company Limited, therefore GAROME Company Limited will not guarantee the goods’ safety (including damages or loss) during the transit.

ii. Customers have rights to choose and pay for a safer freight company service with higher cost, such as dhl offers insurance for goods-in-transit.

iii. If the product is damaged during transit, GAROME Company Limited will not take any responsibility, while customers or freight companies are solely responsible for the losses.

ix. Upon the goods arrival, customers will be responsible to pay for custom tax duty if is needed.

Delivery Times

Delivery service is available for all online orders. We work with different shipping couriers to ship our local and international orders. Please contact us if you wish to have your order shipped with a specific courier.

Orders placed between Monday to Friday will be processed on the next business day. Please allow extra time for your order to be processed during public holidays and busy periods. Note that delays may occur as a result of pending payment authorisations.

HK and Macau : 1-2 business days
Rest of Asia : 3-5 business days
Rest of the world : 5-7 business days

If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at info@thetinysmile.com for more information. Please be informed that in some cases, your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding carrier claims.

Import Taxes & Duties

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by GAROME Company Limited.

For further details of charges, please contact your local customs office. In some occasions, packages may be delayed due to custom clearance.

Customs & Regulations

Customers should check their local postal regulations on restricted items since GAROME cannot be held liable for any items that are not accepted into the regarding country.

Refund Policy

We're 100% committed to making you happy. If you wish to return your item(s), please email us at info@thetinysmile.com with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable).

The returned item(s) must be unused, in perfect condition and in their original packaging in order to get a full refund.

Shipping fee and express shipping fee are non-refundable.

Returns without prior communication with us will not be accepted.

Once we receive your returned item(s), we will notify you of the approval or rejection of your refund - if your refund is approved, returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Exchanges (if applicable)

Exchanges may be given in exceptional circumstances, for example due to product fault. If you need to exchange it for the same item, send us an email at info@thetinysmile.com. Please note that we only accept one-time exchange.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Cancellation

Under normal circumstances we do not allow the cancellation of an order after the order has been submitted. Please contact info@thetinysmile.com immediately if there is a specific reason for cancellation.

Product description and Colours

We will endeavour to ensure that the content and the product descriptions on thetinysmile.com are as accurate and complete as possible. we however do not warrant that “content” and product descriptions are accurate, complete, current or error free.

We have made every effort to display as accurately as possible the colours of our products that appear on thetinysmile.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Liability

Views expressed in any media by the designers, companies or third parties, whose products are sold on thetinysmile.com or with whom we are associated, are their own. thetinysmile.com takes no responsibility for any such views as they do not necessarily reflect ours.

Thetinysmile.com does not guarantee that the use of thetinysmile.com and services will be error-free or that the site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the site to ensure they have up-to-date software, including anti-virus, installed.

Some events may happen beyond our reasonable control, such as adverse weather. under such conditions, we will always do our best to aim at maintaining its services but will not be responsible for failing to meet any obligations in this tos.

Intellectual property rights

thetinysmile.com consists of software and “material” (which is defined as, or includes, images, video, text formats, styles of presentation, software (including html code) are the intellectual property of thetinysmile.com and are protected by intellectual property and copyright laws and international treaty provisions.

thetinysmile.com is for your personal and non-commercial use only. any non-personal and/or commercial use of the material is only permitted when expressly authorised by thetinysmile.com and/or its third party licensors. you may not distribute, reproduce, publish, sell or license any material contained within the site without prior consent or authorisation of thetinysmile.com. any such unauthorised actions may result in civil consequences or criminal penalties. thetinysmile.com reserves the right to withdraw or amend any item of the services without notice. we will not be liable if for any reason the site is unavailable at any time and for any period.

Trademarks

“thetinysmile.com” and the thetinysmile.com logo are registered trademarks of thetinysmile.com trademarks may not be used in connection with any product or service that is not thetinysmile.com’s, in any manner that is likely to cause confusion among customer or in any manner that disparages or discredits thetinysmile.com. You agree not to use thetinysmile.com anywhere without our prior written consent.

No waiver

If you breach the Terms of Conditions (tos) and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the tos.

Privacy Policy

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a corporate wide privacy policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by thetinysmile.com to enable you to be fully informed of our privacy policies. by visiting thetinysmile.com, you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.

thetinysmile.com collects personal information in several ways when you place an order or register for a service offered by thetinysmile.com. by registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfil your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment service provider's systems.

We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. we do not sell your details to third party marketing companies.

Contact information

If you have any questions, concerns or notices of violations to these terms and conditions, please contact us by sending an email to info@thetinysmile.com.

Governing law jurisdiction

These website terms and conditions together with all our policies and procedures shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China. You hereby irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these terms and the order terms.