Delivery service is available for all online orders. We work with different shipping couriers to ship our local and international orders. Please contact us if you wish to have your order shipped with a specific courier.

Orders placed between Monday to Friday will be processed on the next business day. Please allow extra time for your order to be processed during public holidays and busy periods. Note that delays may occur as a result of pending payment authorisations.

*Your exact shipping costs may vary and will be displayed during checkout.

If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at info@thetinysmile.com for more information. Please be informed that in some cases, your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. Please contact us with any questions regarding carrier claims.

Import Taxes & Duties

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by GAROME.

For further details of charges, please contact your local customs office. In some occasions, packages may be delayed due to custom clearance.

Customs and Regulations

Customers should check their local postal regulations on restricted items since GAROME cannot be held liable for any items that are not accepted into the regarding country. 

Exchanges

All the products purchased cannot be exchanged unless the product is found to be damaged or defective on delivery.

To be eligible for exchange, the product must be unused, unopened and in the same condition as you received it. Please include the original packaging, tags, certificates, manufacture warranty card, instructions, gifts and all other accessories, etc., when returning the products for exchange. Returned items that do not meet our policy will not be accepted and will be sent back to the customer.

Any opened, used or products damaged by customer will not be eligible for exchange or refund. Certain designated products are not eligible for exchange, this will be stated when you place your order.

To make a request for exchange, please follow the procedure below:

• Please record the damage or defect clearly by taking photo(s) or video(s) and email us at info@garome.net within 10 days of receipt of your order.
• We will reply to your email with confirmation of whether the product is eligible for exchange, and if eligible, with instructions on how to return the product.
• The exchange process will take approximate 10 working days of our receipt of the product. And the delivery cost will be borne by us.
• Returned item(s) deemed eligible for exchange will only be replaced with a new item of the same product. If the product is out of stock, a refund will be effected by crediting your account via your original payment method. Such refund can take up to 10 working days to show on your account due to varying processing times between payment providers.
• Exchange can only be effected once for each order.

Important

In the event where no one is available to receive the shipment, it will be considered a failed delivery. Any applicable return and re-delivery fees will be have to be borne by the customer.

We are unable to redirect orders to an alternative address once the order has been dispatched. Remember to select the most suitable shipping address when checking out. 

Dispatch times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or transaction failures.